Our Customer Charter
Our success as an energy supplier is dependant upon the success of our customers. This Customer Charter provides some of the key information about Iberdrola Australia’s commitments in relation to the supply of energy to our business customers.
Creating shared value
We understand that the success of our customers is a key determinant of the success of Iberdrola Australia. By supplying businesses with cost effective energy, we effectively create shared value for all of our stakeholders: our owners, our customers, our employees and society more generally.
Creating shared value requires partnership, and we are not only committed to helping our customers grow and prosper, we are also committed to being there in times of hardship. We encourage our customers that may be experiencing challenging financial circumstances to make contact with us to discuss flexible energy supply options that provide appropriate short-term economic relief while maintaining long-term financial commitments.